Terms of Service

Last updated: September 13, 2026

Company Information

Best of Manchester is owned and operated by: Konsulentbixen v/ Kasper Skov Jensen

CVR-no.: 41368071 Njalsgade 21F, 2nd floor 2300 Copenhagen S, Denmark Email: support@bestofmanchester.co.uk

Welcome to bestofmanchester.co.uk ("we", "us", or "our"). By accessing, using, registering, claiming, or listing your business on our directory platform, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Acceptance of Terms & Local Legislation

By submitting your business details, claiming an existing listing, purchasing a subscription, or using our directory platform, you accept these Terms of Service in full. All listed businesses and users must strictly comply with all applicable local, national, and international laws, regulations, and legal standards in the United Kingdom and any relevant jurisdictions while using our site or conducting business operations. If you disagree with any part of these terms, you must not use our website or services.

2. Quality Standards & 4-Star Requirement

Best of Manchester is a curated, independent directory designed to connect consumers and visitors with top-tier local businesses across Greater Manchester.

  • Eligibility: To qualify for and maintain a listing on our directory, every business must maintain a verified public average rating of at least 4.0 stars across recognized review platforms, specifically Google, Facebook, or Trustpilot.
  • Routine Audits: We routinely monitor listings to ensure continuous compliance with this quality standard.

3. Review Integrity & Platform Guidelines

  • Strict Adherence to Review Policies: All listed businesses must strictly adhere to the terms of service, policies, and guidelines established by third-party review platforms (including Google, Facebook, and Trustpilot) at all times.
  • Authentic Customer Feedback: All reviews associated with a business must reflect genuine, real-world customer transactions and experiences.
  • Zero Tolerance for Deceptive Practices: The purchase, generation, or incentivization of fake reviews, review gating, or any artificial rating manipulation is strictly prohibited. Any business found utilizing fraudulent reviews or deceptive reputation tactics is subject to immediate suspension or permanent removal without notice.

4. Rating Drops & The 30-Day Grace Period

If an active listing’s verified rating across Google, Facebook, or Trustpilot drops below the required 4.0-star threshold:

  • Notification: The business will be formally notified of the rating decrease via their registered email address.
  • Grace Period: The business is granted a strict 30-day grace period from the date of notification to actively resolve customer feedback and restore their verified rating to 4.0 stars or higher.
  • Listing Removal: If the rating has not recovered to 4.0 stars or above upon the expiration of the 30-day grace period, the listing will be deactivated or permanently removed from the directory.

5. Fees, Subscriptions, Cancellations & Refunds

  • Billing & Automatic Renewal: Paid plans (such as Pro Listing and Managed Pro Listing) are billed on a recurring basis (monthly or annually) according to the billing interval selected at checkout. Subscriptions automatically renew at the end of each billing term unless cancelled prior to the renewal date.
  • Cancellation: You may cancel your paid subscription at any time through your account dashboard or by contacting us at support@bestofmanchester.co.uk. Cancellation takes effect at the end of the current paid billing cycle, and no further charges will be incurred.
  • Introductory 14-Day Refund Policy: We offer a 14-day introductory satisfaction guarantee for new paid subscriptions. If you are unsatisfied within the first 14 calendar days following your initial purchase, contact support@bestofmanchester.co.uk to request assistance or a full refund.
  • Non-Refundable Circumstances: Beyond the initial 14-day guarantee, all subscription payments, setup fees, and directory placement charges are non-refundable. No partial, prorated, or full refunds will be issued for early voluntary termination, mid-cycle cancellations, or removals resulting from a failure to meet our 4.0-star standard within the 30-day grace period or breaches of these Terms.

6. Category Exclusivity & Placement

  • Featured Placements: Certain paid tiers include an exclusive featured placement, strictly limited to one business per category on a first-come, first-served basis. Category exclusivity remains active only while the associated paid subscription is current and in good standing.
  • Multi-Category Inclusion: Secondary category placements provided under applicable plans are standard directory listings and do not grant category exclusivity outside of your primary designated category.

7. Limitation of Liability

Best of Manchester operates as an independent, curated directory and discovery platform. We do not guarantee specific commercial outcomes, volumes of leads, search rankings, or revenue from being featured or listed. We reserve the right to review, edit, refuse, suspend, or delete any listing at our sole discretion if it fails to meet our verification criteria, violates local laws, breaches review integrity policies, or negatively impacts the reputation of the platform.

8. Governing Law & Jurisdiction

These Terms of Service, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of Denmark. The parties irrevocably agree that the City Court of Copenhagen (Københavns Byret) shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

9. Contact Information

If you have questions, inquiries, or require support regarding these Terms of Service, please contact us at: