Best of Manchester is committed to the highest standards of journalistic integrity, accuracy, and accountability. We strive to be fair, open, and transparent with our readers.

We are regulated by IMPRESS: The Independent Monitor for the Press. We adhere to the rules and ethical principles set out in the IMPRESS Standards Code, which covers accuracy, privacy, harassment, discrimination, children and vulnerable individuals, and public interest reporting.

We take every reasonable step to ensure all factual information published on Best of Manchester is accurate, truthful, and properly verified prior to publication.

• Prompt Corrections: When an inaccuracy, factual error, or significant distortion is identified, we will correct it promptly and with due prominence.
  
  

• Clarity of Changes: Where an article is amended after publication to correct a material error, an editor’s note will be appended at the top or bottom of the article specifying the date of the change and the nature of the correction.
  
  

• Minor Typographical Errors: Minor spelling, typographical, or formatting updates that do not alter the substantive meaning or factual accuracy of a piece may be corrected without an explicit editor's note.
  
  

• Corrections Log: We maintain an internal record of all substantive corrections and amendments.

Record of corrections: We publish a list of all articles amended to correct a significant inaccuracy over a rolling 12-month period. See our corrections list.

We welcome feedback and take all complaints seriously. Any member of the public can submit a complaint free of charge if they believe that content published by Best of Manchester breaches the IMPRESS Standards Code.

What information to include:

To help us investigate and resolve your issue as quickly as possible, please email us with:

1. Your Full Name and preferred contact details.
   
   

2. The Article: The headline and direct web link (URL) of the article or listing in question.
   
   

3. The Date of Publication: When the piece was published or viewed.
   
   

4. The Nature of the Breach: Which specific section(s) of the IMPRESS Standards Code you believe has been breached (e.g. Clause 1: Accuracy, Clause 7: Privacy, etc.).
   
   

5. Supporting Details: A clear explanation of what is inaccurate or objectionable, including any evidence, official sources, or documentation supporting your claim.

• Editor-in-Chief: Kasper Skov Jensen

• Complaints Email: kasper@kasperskovjensen.com

• Subject Line: Editorial Complaint – [Article Title]

We operate a speedy and transparent in-house complaints procedure:

1. Acknowledgement: We will acknowledge receipt of your written complaint within 3 working days.
   
   

2. Investigation & Substantive Response: We will thoroughly examine the material, confer with the writer or editor, and provide a formal written decision or proposed resolution within 14 calendar days of receipt.
   
   

3. Complex Cases: If an investigation requires additional time (for example, awaiting verification from external primary sources), we will notify you before the 14-day mark with an estimated completion date (not exceeding 21 days).
   
   

4. Resolution: If we uphold your complaint, we will take immediate remedial action, which may include publishing a correction, an apology, a right of reply, or amending/removing the content.

If you are not satisfied with our final written response, or if we fail to resolve your complaint within 21 calendar days of receiving it, you are entitled to escalate the complaint directly to our independent regulator, IMPRESS.

IMPRESS is an independent press regulator recognized under the Royal Charter. They handle unresolved complaints and offer a dispute resolution scheme free of charge to the public.

• Website: www.impressorg.com/complaints

• Email: complaints@impressorg.com

• Telephone: +44 (0)20 3325 4288

• Postal Address: IMPRESS, 16-18 New Bridge Street, London, EC4V 6AG, United Kingdom

In the unlikely event of a legal dispute regarding defamation, breach of confidence, misuse of private information, malicious falsehood, harassment, or breach of data protection, Best of Manchester participates in the IMPRESS Arbitration Scheme. T

his provides an independent, fair, and inexpensive alternative to court litigation for both publishers and complainants.

For full transparency regarding our operations, standards, and technology:

• About Us: Learn more about our mission, editorial team, ownership, and how Best of Manchester is funded.
  
  

• Our AI Policy: Read how we use artificial intelligence responsibly for research and drafting, our fact-checking standards, and our commitment to human editorial oversight.
  
  

• Corrections & Clarifications: Our public record of substantive corrections and clarifications over a rolling 12-month period.
  
  

• About Monetized Links: How affiliate links work on Best of Manchester and how we keep them separate from our journalism.